Need to make a return? No problem. Just follow these steps for a refund within 30 days* of your purchase:
1. Enter your order info below.
2. Don't know your order info? Sign in to view order history
3. Download and print your pre-paid return label
4. Plan to get something else? See our exchange instructions.
(And be sure to check out our sizing tools to get the right fit before you order. We want to help minimize the impact of return shipping on the planet!)
Online Return Policy
Mask return policy: For health and sanitary reasons, we are unable to accept returns or exchanges of opened or unopened face masks.
*Please set up your return as soon as you’ve had a chance to try your KEEN shoes on. Note: Items placed with a warranty code or a Pro discount must be in new, unworn condition.
Find your Order
If within 30 days you are not entirely happy with your purchase from keenfootwear.com, you may return it to us. Enter the order number, email address, and shipping address ZIP code.